DMS Quality Standard

The internal and external processes are periodically audited, measured and adjusted.

Our fundamental principles and criteria of excellence in customer services are based on the following pillars:

  • Full commitment with the customers’ needs;
  • Attention to detail;
  • Customer-focused company;
  • Direct communication channel with the customer by means of follow-ups and feedbacks;
  • Clearly designed systems and well-defined procedures;
  • Associates trained, qualified and oriented at constant improvement of the quality processes.

To DMS, Quality goes beyond meeting our customer´s expectations.




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