The internal and external processes are periodically audited, measured and adjusted.
Our fundamental principles and criteria of excellence in customer services are based on the following pillars:
- Full commitment with the customers’ needs;
- Attention to detail;
- Customer-focused company;
- Direct communication channel with the customer by means of follow-ups and feedbacks;
- Clearly designed systems and well-defined procedures;
- Associates trained, qualified and oriented at constant improvement of the quality processes.
To DMS, Quality goes beyond meeting our customer´s expectations.